We ship from New Jersey, USA and use UPS exclusively to ship all packages. We do not ship to PO BOXES.
Packages are dispatched within 2-4 business days of your order, e.g., if you order on April 15th, it ships between April 17th and April 20th. Delivery usually takes about 3-5 business days.
*** PLEASE NOTE: Weather conditions and holidays may cause delays.
PLEASE NOTE: Honey Tribe is not responsible for any customs fees or fines on international shipments.
ROUTE PACKAGE INSURANCE: When you choose Route+ at checkout, your order gets protection from damage, loss, or theft, provided through our partnership with Route. If your order doesn't arrive or arrives damaged, you can easily file a claim with Route to receive a replacement or full reimbursement.We strongly recommend opting for Route+ to enhance your peace of mind.
ORDER CHANGES: To request any changes or additions to your order, email us at firstname.lastname@example.org with your order number, within 24 hours of your purchase and we will do our best to accommodate, if we HAVE NOT SHIPPED your items already.
The following Items ARE NOT eligible for RETURNS/EXCHANGES:
• SALE ITEMS
• ACCESSORIES (BAGS, JEWELRY, SUNGLASSES, ETC.)
• INTERNATIONAL ORDERS
RETURNS PROCESS: Our return policy is simple!We accept returns within 7 business days of receiving your item(s). We cannot accept returns beyond this 7-day grace period for any reason.
Please ensure the item(s) are undamaged, unwashed, and unaltered
Ship your returns to the following address with either the packing slip or a copy of your confirmation email:
1992 Morris Ave
Union NJ 07083
REFUNDS AND EXCHANGES:
• Your return is considered "received" only after you receive a confirmation email from our support team.
• Refunds/Exchanges will be processed within 7 to 10 business days after we receive your return.
• Original shipping charges and Route Fees are non-refundable.
If you have any questions or need assistance, don't hesitate to contact us at email@example.com. We aim to respond within 1-2 business days.